About Runzexing

Our Services

We provide comprehensive swimming pool accessory solutions, including design, production, sales, and service.

Design and Production

Custom designs for pool accessories tailored to your needs.

Sales and Support

Expert sales assistance and customer support for all our products and services.

Quality Assurance

Rigorous testing and quality checks ensure top-notch swimming pool equipment and accessories.

Returns & Refunds policy

You are entitled to request a refund within 7 days of receiving the product, provided that the following conditions are met.

The deadline for requesting a refund is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of refund, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail: Runzexing@outlook.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods and confirm that they meet the eligibility conditions for refund. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for refund:

In order for the goods to be eligible for a refund, please make sure that:

• The goods were requested to be returned within 7 days of receipt.

• The goods are unused, in original condition, and with all original packaging and tags.

• The product is not listed under the non-refundable items below.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods：

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

China.zhongshan

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

1-Year Warranty

We provide a 1-year warranty against manufacturing defects from the date of purchase. This warranty covers repairs or replacement of defective parts due to faulty materials or workmanship.

To claim under the warranty, please contact us at Renzexing@outlook.com with your order details and a description of the defect. The warranty does not cover damage resulting from accident, misuse, improper maintenance, or normal wear and tear.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us：

If you have any questions about our Refunds Policy or 1-Year Warranty, please contact us by e-mail: Renzexing@outlook.com